Subscription & pricing terms and conditions
Monthly subscription plans are issued from the date of purchase with each subsequent payment due the following month.
Subscriptions will continue to auto renew on a monthly rolling basis until the subscription is cancelled either in your ‘My Account’ page or by emailing the accounts team with a request for termination.
Subscriptions terminated mid-term will not be issued refunds.
New subscribers have a 5 business day (Monday – Friday) cancellation period starting from initial payment date. Cancelling subscriptions for any reason within this period will be subject to a full refund.
Standard subscriptions are currently only available on a standard monthly basis. If a longer subscription term is required please contact us and we can accommodate accordingly.
Multi-term subscriptions will receive an 8% discount on their block purchase. Block purchases will be subject to the same termination terms noted above.
All subscriptions need to be purchased up front against a valid debit or credit card. This is processed securely via the Revolut payment gateway. No payment details are stored or processed by our site directly.
If card payment is not possible for any reason please contact us to discuss alternative payment options. Please note, any subscriptions agreed on manual processing options will be subject to a standard 8% additional surcharge.
Payments and card details are handled directly by Revolut.
Standard subscriptions are for direct service delivery only to the subscribing organisation. Subscriptions and their corresponding services will not be provided to non-subscribed organisations for any reason, this includes subcontracting / service delivery to subscriber’s own clients etc.
Please note, subscription services are delivered between our standard business hours of 8am and 6pm on business days (Monday – Friday) only. All requests must be submitted via email or telephone, each service request will be responded to within 1 business day, some deliverables may consume more than 1 credit and take longer than 1 business day to deliver. Each such instance will be identified by our staff in writing before undertaking the work with the expected delivery date included.
Standard subscription packages do not include emergency response, out of hours or ‘on-call’ delivery. If those are required services, please get in touch and we can discuss a more tailored service package.
If other services and/or terms are required please get in touch or take a look at our individual consultancy services for fixed scope deliverables.