FAQ

I have subscribed, now what?

Thank you, you will now be able to manage your reoccurring subscription from within the ‘my account’ page. A welcome email detailing your account balance and next steps, including how to engage our services is already making its way to your inbox. If for some reason this doesn’t arrive, please phone us via the contact number at the top of our website referencing your subscription details within the ‘my account’ page.

How is my token allowance tracked?

Currently, token allowance is confirmed via email at the start of each monthly cycle. Before each credit use is undertaken, confirmation of the impact to your credit limit will be sent via email, and after successful completion your new credit limit will be confirmed. It is currently on our developer roadmap to embed token allowance and utilisation within the ‘My Account’ page. We hope to be able to release this soon.

Can I go over my token allowance?

No, unfortunately it is not possible to go over your token allowance. Engagements that would take a subscriber over their token allowance will not be started until there is sufficient tokens in their account. Subscribers can wait until their token allocation refreshes, can upgrade to a higher subscription, or can contact us to purchase additional token packs mid-term.

Can I renew on a longer term basis than monthly?

Yes, currently our standard packs are set to monthly to streamline onboarding for the bulk of our clients. If you require something else, please contact us and we can discuss the appropriate way forward for your needs. Please note, service customisation may result in an additional manual admin surcharge.

If I just want access to your security resources, can I deduct the additional services in the standard packs?

Our standard packs are exactly that. However, if you have a more bespoke requirement we’re more than happy to accommodate. Please contact us to discuss the most appropriate way forward for your needs. Please note, service customisation may result in an additional manual admin surcharge.

Can I really terminate services whenever I wish?

Absolutely, all subscribers are given full control over their subscription within the ‘My Account’ section of our site.

 Can I resell your services?

No. Services are only provided directly to subscribers.

Can we promote our organisation via guest posts on your site?

No. We will not post guest submissions that are blatant marketing pieces. Only those articles providing value to our readers will be considered for publishing. Products can be suggested, but must be unbiased and wherever possible suggested alongside non-commercial alternatives.

How do I know my payment details will be safe?

Our website utilises the Revolut payment gateway. All transactions are securely processed directly by Revolut, not ourselves.

Do you just sell standard managed security packages?

No. We are happy to tailor our managed security services to your needs. We’re also happy to quote for specific consultation requirements as per the other professional services noted on our website. Contact us to discuss your requirements further.

Can we adjust our monthly package up/down?

Absolutely, subscribers have full control over their subscriptions within the ‘My Account’ section of our site. Please note, the easiest way to achieve a subscription change would be to cancel your existing subscription within your account and purchase a new subscription at the higher tier. This will also reset any allowance you may have already used on the lower subscription.

Can we add extra services on to our monthly packages?

Our standard packs are exactly that. However, if you have a more bespoke requirement we’re more than happy to accommodate. Please contact us to discuss the most appropriate way forward for your needs. Please note, service customisation may result in an additional manual admin surcharge.

We require consultants/contractors to sign an NDA before undertaking work, would this be possible?

This won’t be a problem, proceed with the subscription on our website and then send over any required NDA to the team when engaged with your next steps email.

We require a specific clearance and/or background check, would this be possible?

This is not a problem, we have staff and external strategic partners able to meet most clearance requirements. While we’re happy to meet any specific requirements not already held by our team, please contact us beforehand to verify. In some cases, standard processing times may necessitate a delay on starting any work with yourselves.